General conditions of Sale

Welcome to KÜIK,

kuikmeal.com is property of LABORATOIRES GRAND FONTAINE SL, a limited company domiciled for these purposes at Gran Via de les Corts Catalanes, 669, 08013 Barcelona, V.A.T. number: B-65870230, entered in the Companies Register of Barcelona at volume 43365, folio 146, page number B-426601. Contact e-mail: hello@kuikmeal.com . Hereinafter it will be referred to 

as KÜIK.

If you want to get in touch with KÜIK, you may do so by way of the email hello@kuikmeal.com or on telephone 902 883 056

KÜIK reserves the right to make changes in the General Conditions of Sale, as well as in the Legal Notice or Privacy Policy, without serving prior notice. It is therefore advisable to read them beforehand whenever placing an order.

OBJECT

The object of these General Conditions is the regulation of the sale process by KÜIK of the services and products offered by the web www.keakmeal.com, other online channels and social networks, as the case maybe (all of them, hereinafter the Site or the Web), in return for a provision by the customer.

By accepting these conditions, the Customer undertakes to comply with the terms and conditions appearing in them, as well as the rules set out in other legal texts of the website.

ENTRY INTO FORCE

Along with your order confirmation, these General Conditions represent the contract between KÜIK and the Customer for the provision of the service, as well as for the supply of the products. No other Conditions are applicable.

The Customer shall be considered to be in agreement with these general conditions as set forth herein from the moment when he has read and expresses agreement with them by means of the mechanisms provided for this purpose in the web. 

PLACING AN ORDER

To be able to place an order, the Customer must be of legal age.

The Customer should complete the data collection form that comes in the web prior to terminating the order in question.

When the Customer has completed his order, he will be sent an email with the confirmation of the order and the details of same.

Should there be any problem with the sending of the order or any of the products contained in it, owing for instance to the decataloguing of the product or lack of stock, we will get in touch with the customer as soon as possible to inform him of the situation and suggest alternative products that he may wish to buy, or else offer to return any sum of money that he may have paid to us for such products that could not be delivered on time.

Adding an article to the basket does not mean that it may be reserved for the customer, as other customers may have purchased it while browsing in the web. The product may be reserved for the customer at the time when the payment process is completed.

PRICES

The price of each product will be determined clearly in the web page. The price and conditions of the products offered may vary, but the price and conditions in force when he placed the order shall always apply for the Customer.

We reserve the right to collect payment for the order in advance from the time the order is completed by the Customer, without detriment to the latter’s right to cancel the order or proceed to its return in compliance with the legal terms and provisions set out in the web.

All the prices include VAT, but we deduct this amount from the total if delivery takes place in area exempt from VAT. After making the order, the customer only has to inform us of this circumstance and we will deduct the amount, if applicable.

The delivery service costs are not included in the price of the products. Delivery service costs are at the Customer’s expense and will be added to the total amount for the products selected. The customer should always consult the delivery expenses in the purchase basket before confirming the order and completing the contracting process. In the event of the Customer taking advantage of an offer free of Delivery Expenses made by KÜIK (for instance, through reaching a given purchase amount, if this is expressly stated and notified to the Customer by any means), the respective amount for this service will be met by KÜIK. 

AVAILABILITY

It should be taken into account that orders will be dispatched within the limits of stock available and as stated in the web. If any of the products in your order were not available after being invoiced and appeared as available due to error by KÜIK, we would place an article of equivalent quality and price at your disposal. In the event of your not accepting the replacement product suggested or not wishing to await its availability, we would proceed to make a refund for the product.

PAYMENT FOR THE PRODUCTS

At the date of these present General Conditions the only method of payment placed at the Customer’s disposal is by means of a credit/debit card: the Customer’s order will be processed as soon as payment has been authorized by his bank or savings bank. Online payment with a credit card is carried out by way of the "Secure Socket Layer" security system, which encodes your bank data when it is transmitted by Internet.

For safety reasons, all orders paid with a bank card may be verified.

KÜIK will not permit any transaction that may be illegal or may be considered by the credit card brands or the acquiring bank to have or possibly have the potential to harm the good will of same or have a negative impact on them. The following activities are forbidden by virtue of the programmes of the card brands: the sale or offer of a product or service that does not comply fully with all the laws applicable to the Purchaser, Issuing Bank, Trader, Holder of the card or cards.

By acceptance of these conditions the customer accepts communication of his invoice by electronic means (email).

The Customer may withdraw this consent at any time by informing KÜIK in writing. 

PRODUCT DELIVERY

We will send the Customer his products at the delivery address appearing in his personal form or at the delivery address that he may have stated in the respective form.

The total amount of the delivery expenses is stated in the web page before the purchase is completed.

If the article is shown as available when the order is placed, the time between placement of the order and the date of the first attempt at delivery by the transport company at the place specified shall be a maximum of 4 working days, once collection is confirmed depending on the method of payment. This time limit may vary according to a number of factors, such as availability of the article, order preparation time in special circumstances, transport company events, and so on.

We will deliver the product after confirmation of proper completion of the payment process and product delivery will be made according to the option chosen.

We consider times and days as working times and days, therefore excluding Saturdays, Sundays and public holidays. If the estimated time limit were exceeded for any reason attributable to KÜIK, we would inform you of this circumstance and suggest alternative solutions.

For home deliveries, the Customer should do everything possible to ensure that he or another person designated is at the address indicated to receive the package. In case of absence the first time, the carrier will make a second attempt at least. In the event of still being unable to deliver the order, it will be handed over to a collection point for at least 1 week, with the customer being informed of this. If still not collected, it will be returned to KÜIK with subsequent refund to the Customer of the payment made less the costs of delivery or return of the merchandise, which shall be at the Customer’s expense. 

For the time being, we only deliver to mainland Spain and France.

Unfortunately, at this time we are unable to offer delivery to the Canary Islands or Ceuta and Melilla. We are making every effort to be able to send our products to these nice places too. 

PRODUCT GUARANTEE

In cases in which the Customer considers that at the time of delivery of the product its condition is not as stipulated (other than the right of withdrawal of products stated in the following section), he should get in touch with us straightaway by email (hello@kuikmeal.com), specifying the details of the order and the damage suffered or the defect in the product delivered.

The product may be returned physically to our offices or by the means of transport that the Customer is informed of by KÜIK. KÜIK will meet the respective transport costs.

We will proceed to examine the product returned and inform you by email or telephone if its return or replacement is in order, as the case may be. Return or replacement of the article will be carried out as soon as possible, and in any case within the 7 days of the date on which we send you an email confirming that return of the amount or replacement of the non-complying article is in order.

When appropriate, the refund will be made by the same means of payment that was used for the purchase and will be carried out in a maximum period of 14 calendar days.

The rights recognized by current legislation remain in force and shall, in any case, be respected by both parties. 

RETURNS

Procedures to the refund or change of the products will be only accepted during the week following your purchase (7 calendar days, shipping costs borne by the customer).

You can only return unused and unopened products, and under the same conditions as when you receive them (if you have been too enthusiastic to open the box ... don’t worry, you can also return it in another box!)

If the packages are sent with flaws (stained, twisted, broken, etc.), we regret to inform you that we will not be able to refund or make changes.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within a period of 14 calendar days from receipt of the product without the need for any justification barring any of the exceptions for the exercise of the right of withdrawal specified in the legislation applicable and, in particular, the General Defence of Consumers and Users Act.

Certain products sold through KÜIK are supplied in the web as packs or packages consisting, in turn, of various products. These packs are considered as a product in itself.

Return of products will not be accepted in accordance with the General Defence of Consumers and Users Act when: 

1. It is a case of goods made according to the consumer’s and user’s or clearly personalized specifications.

2. It is a case of goods that may deteriorate quickly or have a short shelf life, considering for these purposes too any of the articles contained in a pack.

3. It is a case of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

To exercise the right of withdrawal, you should notify us beforehand of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email, or else using this form).

As far as possible, the product should be returned in its box or original external packaging and well protected to prevent damage during transport and with its original label or labels. In addition, all the original documentation should be included (when applicable), as received at your home address.

In the event of withdrawal on your part, we will refund all the payments received from you, including delivery expenses (with the exception of the additional expenses stemming from the choice on your part of a type of delivery differing from the ordinary less expensive kind we offer) with no undue delay and, in any case, within 14 calendar days at the latest from the date from which we are informed of your decision to withdraw from the present contract. We will proceed to make this refund using the same means of payment as employed by you for the initial transaction, unless you have expressly specified otherwise; in any case, you will not incur any expense as a result of the refund.

The foregoing notwithstanding, we will be able to withhold the refund until receiving the goods, or until you have submitted evidence of their return, whichever condition is met first, unless we expressly opt for collecting the goods by our own means, of which we would give due notification. In the event of our not collecting the goods, you should return or deliver the goods directly to us either to the address appearing in the legal notice in this web, without any undue delay and, in any case, within a maximum of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if the return of the goods is carried out before this time limit has expired. You will be liable for the direct cost of return of the goods.

The Company is entitled to reject any product that does not come in suitable condition for its subsequent sale. These products will be returned to the sender without prior notice.

OBLIGATIONS OF THE PARTIES

This trader undertakes not to permit any transaction that may be illegal or be considered by the credit card brands or the acquiring bank to have or possibly have the potential to harm the good will of same or have a negative impact on them.

The following activities are forbidden by virtue of the programmes of the card brands: the sale or offer of a product or service that does not comply fully with all the laws applicable to the Purchaser, Issuing Bank, Trader, Holder of the card or cards. In addition, the following activities are also explicitly forbidden:

- Selling medicinal products*.

KÜIK compromises to place at the Customer’s disposal all the necessary information regarding both the products it offers and the orders and accepts no liability for the non-execution of these conditions in force majeure circumstances and in the event of fault on the Customer’s part or un unforeseeable act committed by a person alien hereto.

The Customer compromises to complete the order forms and their fields according to the instructions given. KÜIK shall safeguard the data according to the Law. The Customer also undertakes to pay the price of the product, along with the respective taxes and delivery expenses.

We remind you that it is advisable to keep a copy of the data contained in the products purchased. KÜIK accepts no responsibility for any loss of data, files or, in general, for any harm stemming from failure on the Customer’s part to make a backup copy of the data contained in the products purchased.

KÜIK accepts no liability for the consequences that might stem from improper use of the products sold via the web.

The sale of alcoholic drinks is forbidden to persons under 18 years old. If the purchase basket includes an alcoholic drink of any kind, the customer certifies by means of confirmation of the purchase that he is of legal age to make this purchase. 

PRIVACY AND PROTECTION OF DATA OF A PERSONAL NATURE

KÜIK maintains a strict policy of confidentiality of the personal data of its users. The privacy policy extends to everything that makes reference to the collection and use of the information via the Internet.

In the area of data protection, KÜIK applies the General Data Protection Regulation (Regulation (EU) 2016/670 of the European Parliament and the Council, of 27 April 2016).

For further information on the matter, as well as to learn all the rights you possess with regard to your personal data, we recommend you to visit the Privacy Policy of this website.